When starting a business, entrepreneurs look for a variety of factors. However, one of the most important factors they must consider is the type of business they intend to start. Some businesses are simpler to launch than others. However, to compete, they must understand the real-time needs of the business market. Businesses, in particular, rely on customers, so customer satisfaction should be their top priority.

Cloud communication promises big things: great customer experience, lower costs, higher productivity, a remote workforce, and less infrastructure overall. Businesses today are migrating their entire workload to the cloud, including data, telephony systems, communication, and business applications.

The new deafening buzz in business communication is cloud telephony. Cloud telephony provides exciting opportunities for increased efficiency, and cost reduction, and enables a remote workforce for business owners. Shifting your on-premise telephony system to the cloud may appear daunting, but with the right support, it's easier than you think!

What Is a Centralized Cloud Calling Solution?

Centralized cloud calling solutions provide organizations access to infrastructure, platform, and application services that are running in a centralized manner. It allows system owners to use the cloud provider's operating capacity, processing, and data storage at an affordable cost, which is usually determined by the resources the system uses or requires.

Centralized Cloud Calling Solution has improved, with several tools and functions that enable faster performance and increased security. These solutions offer a centralized environment with low maintenance costs and have helped in retaining customers and reported high sales volume.

It is highly recommendable for large organizations with multiple branches and departments.

Reasons To Use Centralized Cloud Calling Solution:

The importance of using a centralized calling solution will help organizations handle and monitor entire inbound and outbound calling activities.

Here are the top benefits of using a Centralized Cloud Calling Solution :

Network accessibility:

The cloud contact center allows you to reach a large number of people without having to transfer calls over a phone line.

CRM technology integration:

Cloud calling solutions, a component of Unified Communications as a Service (UCaaS), provide voice-based communication services via a third-party host for improved CRM.

Assign the right team:

Getting the right team assigned immediately will increase customers' experience. The assigning of the right team with the right work will be easy if these activities are handled centrally, especially in the cases of large organizations with multiple branches.

Advanced Dashboard:

A good calling solution that has a dashboard with all required details will be even good for managers and senior management to get a glance at what is happening, take decisions, etc.

Advanced features:

It includes advanced features like recording, conferencing, and call forwarding.

OFABI - Centralized Cloud Calling Solution:

Today's business requires agile technology and quick decision-making. This results in improved customer service to stay ahead of the competition. Customers have come to see centralized cloud calling solutions as the face of the enterprise.

To successfully support a customer base where customer preferences are constantly changing, businesses must adopt a systematic approach that improves performance, channel support and engagement, reporting, and analytics.

If used strategically, the unified cloud solution provides a level of agility and transformational qualities that facilitate these objectives.

Customers will benefit from increased uptime, which will result in fewer customer service issues and a higher ROI. The challenge for enterprises is to select the right cloud solution and strategic partner to achieve these objectives.

The solution is to provide reliable and scalable access to unified business communication. Ofabi – cloud telephony services are packed with all required features to ensure maximum efficiency and stellar service levels.

Our solution provides innovative cloud telephony technology which can replace your existing system with a single platform and which in turn increases productivity, improve customer experience, reduces cost, and even enables the remote contact center concept.

Get in touch with us to know more.

To The Top