We offer you cloud telephony solutions with cost-effective features.
We offer smart & flexible cloud communication solutions to ensure efficient communication between your customer and your business.
Using Ofabi – callers do not have to punch in the numbers manually. Click to call facility thus reduces the time to reach customers thereby increasing efficiency.
Autodialer facility increases connect rates avoiding manual intervention, thus significantly enhancing more customer engagement.
For business who would require customers to reach back using missed call service can avail of our customizable interactive voice response system, which can give a completely new professional experience.
Efficient system to capture and track all customer interactions thus providing a perfect overview of the total customer base.
The missed call service is used as an efficient system for customers to reach back and here the deployment of manpower would be only 25% compared to traditional live answering contact center thus saving cost.
Ofabi can be seamlessly integrated with leading CRM’s and Helpdesk applications. What makes Ofabi different is that even without integration Ofabi acts a standalone CRM with all basic requirements.
Dashboard facility gives a complete insight on the metrics at once; it is a powerful analytical tool that helps you monitor to perfection.
Monitor and analyze all customer data with agent interaction from a single report system. Recordings are also made available on every interaction for quality control.